Universidad Andr?s Bello elevates service and support
Improving IT service response time and customer satisfaction with
HP Managed Device Services (MDS)
Objectives
Business Outcomes
" Optimize device fleet management
" Free IT staff to focus on education priorities
" Minimize security threats
" Improved student and staff user experience
" Enable collaboration across eight campuses
INDUSTRY:
Higher Education
COUNTRY:
Chile
Approach
" HP Managed Device Services
(MDS) for improved hardware support, services and analytics
" Endpoint management for
2,500 devices
" HP handles configuration and security tasks
" Faster incident resolution increased UNAB staff productivity
" Time and cost savings with a single provider
" Planned extension across entire university
48,000
students
8
campuses
