August 24, 2010
Dear Valued Sony Pro Media Customer:
The purpose of this announcement is to inform you of an important firmware update for your SxS-1 Memory Card (MODEL: SBS-32G1).
This latest firmware update increases the stability of the recording, which prevents from a `media error' message, which can appear in very rare occasions*. As a result, Sony recommends that you contact us at your earliest convenience to have your SxS-1 memory cards updated with this important firmware.
*(While shooting with SxS-1 memory card the camera will stop recording before the card is full and error message will appear)
NOTE: SxS PRO memory cards (model names SBP-8, SBP-16, SBP-32) are NOT concerned by this announcement.
PRODUCTION LOT NUMBERS CONCERNED BY THE UPDATE:
7CLxxxxx - 7DFxxxxx 7CL11001 - 7DDP1338 7DDS1050 - 7DEJ1060 7DEJ1066 - 7DF81040 7DDxxxxx 7DDP1341 - 7DDS1036 7DDS1038 7DDS1040 - 7DDS1045 7DFxxxxx 7DF81291 - 7DF81999 7DF91111 - 7DF91115 7DF91161 - 7DF91170 7DF91176 - 7DF91185 7DF91191 - 7DF91200 7DF91202 7DF91203 7DF91206 - 7DFA1130 7DFA1136 - 7DFH1105
The production lot numbers are printed alongside the write-protect switch on the SxS-1 memory card, as shown below:
If you find that you are in possession of SxS-1 memory cards with the above lot numbers, we recommend that you first back-up the content on the cards, then delete the content and send them via UPS to the address below (please refer to the shipping instructions below) so we may update the firmware on the cards. Your cards will be returned to you within approximately 4-5 business days.
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If the lot number of your SxS-1 card is not listed above, then your card does not require the firmware update.
IMPORTANT:
Please note that this firmware update operation erases already recorded data on SxS-1
memory cards; therefore please make sure that data back-up is made "before" the cards are sent to Sony. Sony shall not be responsible for any damage to, or loss of, recorded data.
SHIPPING INSTRUCTIONS: 1/ Connect on www.ups.com 2/ Go to the shipping section & select `Schedule a collection' 3/ Answer NO to the question `do you have shipping labels' 4/ Enter your address' details without entering any account number 5/ Payment information: · · · · · · · Select `Bill to the receiver or a third party' Select `Receiver' Receiver's UPS Account Number: Enter 3A987A Receiver's Country: Select Belgium Receiver's Postal / Zip Code: Enter 1935
6/ Service and Package Information: Select UPS Standard except if you are located in Greece Select UPS Express Saver if you are located in Greece
7/ Collection Date & Time: Enter S3200 MPE/ Chris Mattys 8/ In the field "Enter any special Instruction to the UPS Driver" enter the following information: Delivery Address: Sony Belgium, , bijkantoor van Sony Europe Limited F.a.o. S3200 - Chris Mattys Da Vincilaan 7 D1 B-1935 Zaventem Belgium 9/ Click on NEXT until the end. 10/ Please include your details (names & exact address) in the package to make sure the card is sent back to you to the correct address.
Best regards, Kazutaka Hasegawa Professional Media Europe
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