Epson Group
Sustainability Report
2014
April 2013 - March 2014
Epson conducts its business activities with the aim of becoming a company that is indispensable to customers and society. These activities are rooted in our Management
Philosophy and in the employee mission underpinning the EXCEED YOUR VISION tagline.
Sustainability Report 2014 Editorial Policy
" This report describes Epson s CSR initiatives in chapters named after parts of the Epson Management Philosophy.
" Starting in FY2014, we are taking website information and presenting it in the form of an annual initiatives report.
A separate publication called Sustainability Report 2014 Highlights, available in September, will present the Epson s CSR
initiative highlights in a concise and compact form.
The two reports together will provide a comprehensive Epson s CSR report with completeness and materiality.
Epson Group Sustainability Report 2014
1
Contents
001Editorial Policy
004Overview of the Epson Group
005To Our Stakeholders
006Business Vision
008Epson's CSR
Customer Commitment
010Cur Vision
011Customer Satisfaction
015Sales / Service & Support
017Activities to Improve Quality
019Product Safety Initiatives
Commitment to Environmental Conservation
021Environmental Vision 2050
0262015 Goals
029Life Cycle Thinking
032New Perspective
036Products
045Production
049Product Recycling
050Eco Community
